Politique d’expédition

At Annais, we are committed to providing reliable shipping services and ensuring your modular decking products arrive safely and efficiently.

This Shipping Policy explains our shipping methods, processing times, delivery expectations, and related information.

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1. Order Processing

All orders are processed after payment confirmation.

Orders typically require:

• 3–7 business days for production preparation and quality inspection.
• Additional processing time may apply for customized products or large project orders.

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

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2. Shipping Methods & Delivery Time

We work with reliable international logistics partners to deliver products worldwide.

Estimated delivery times:

Delivery times are estimates and may vary due to:

• Customs clearance
• Weather conditions
• Carrier delays
• Local delivery restrictions

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3. Shipping Costs

Shipping costs are calculated based on:

• Destination country
• Order quantity
• Product size and weight
• Shipping method selected

The final shipping cost will be displayed during checkout when available.

For large projects, commercial orders, or bulk purchases, please contact our team for a customized shipping quotation.

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4. International Shipping & Customs

For international orders, customers may be responsible for:

• Import duties
• Taxes
• Customs fees
• Local clearance charges

These charges are determined by your local customs authority and are not included in the product price or shipping fee unless otherwise stated.

Annais is not responsible for delays caused by customs procedures.

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5. Tracking Your Order

Once your order has been shipped, tracking information will be provided via email.

Please allow several business days for tracking information to become active after shipment.

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6. Delivery Inspection

Please inspect your package upon delivery.

If you notice:

• Damaged packaging
• Missing items
• Product damage during transportation

please contact us within 7 days of delivery and provide:

• Order number
• Photos or videos of the package and product condition
• Description of the issue

Our team will review the information and provide assistance.

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7. Address Information

Customers are responsible for providing accurate shipping information at checkout.

Please carefully check:

• Recipient name
• Shipping address
• Phone number
• Postal code

Annais is not responsible for delivery issues caused by incorrect or incomplete address information.

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8. Large Project Orders

For commercial projects, landscape projects, hotels, and bulk orders, shipping arrangements may vary depending on order volume and destination.

Our team will provide:

• Customized shipping solutions
• Estimated delivery schedules
• Project-based logistics support

Please contact us before placing large quantity orders.

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9. Contact Us

If you have any questions regarding shipping, please contact our support team:

Email:
Wen@anicedecor.com
Anita@anicedecor.com

WhatsApp:
Wen: +86 18758146424
Anita: +86 13298176477

Address:
Linping Economic Development Zone,
Hangzhou, Zhejiang, China