FAQ
Créer de Meilleurs Espaces Extérieurs
Grâce à une Conception Modulaire Intelligente
Annais se spécialise dans les systèmes de terrasse modulaires extérieurs haut de gamme, alliant design innovant, matériaux durables et installation sans effort.
Produit
De quoi est fait votre platelage modulaire ?
Nos panneaux de terrasse sont fabriqués à partir de WPC (bois composite) de première qualité combiné à un cadre en acier inoxydable durable, offrant une excellente résistance, une bonne tenue aux intempéries et des performances à long terme.
Puis-je l'installer moi-même ?
Oui. Notre système de platelage modulaire est conçu pour une installation DIY. Aucun installateur professionnel ni outil compliqué n'est nécessaire.
Peut-il être installé sur un sol irrégulier ?
Oui. Les pieds de support réglables permettent de niveler le platelage sur des surfaces irrégulières telles que le béton, l'herbe, le gravier ou les patios existants.
Combien de temps dure l'installation ?
La plupart des projets résidentiels peuvent être réalisés en quelques heures seulement, selon la zone d'installation.
La terrasse peut-elle être démontée et réutilisée ?
Oui. Grâce à sa conception modulaire, les panneaux peuvent être démontés et réinstallés chaque fois que nécessaire.
Pourquoi choisir la terrasse modulaire plutôt que la terrasse traditionnelle ?
Les terrasses modulaires s'installent plus rapidement, nécessitent moins de main-d'œuvre, s'adaptent aux terrains irréguliers et offrent une solution plus propre, plus flexible et nécessitant un entretien minimal.
Est-ce étanche ?
Oui. La terrasse est étanche, résistante à l'humidité et conçue pour les environnements extérieurs.
Cela nécessite-t-il un entretien ?
Très peu. Il suffit de nettoyer la surface avec de l'eau ou un détergent doux si nécessaire.
9. Can I customize the deck height?
Yes. If you require a special deck height, we can provide a customized solution based on your project requirements.
10. Is ANNAIS Deck a freestanding deck?
Yes. ANNAIS Deck is designed as a freestanding modular decking system and is not permanently fixed to the ground in standard applications.
11. Can I move the deck after installation?
Yes. The modular design allows ANNAIS Deck to be disassembled, moved, or reconfigured when needed.
12. Can I customize the deck size or layout?
Yes. If our standard module sizes do not fit your space, we can provide customized sizes and layout solutions based on your project.
13. Is ANNAIS Deck resistant to insects and termites?
Yes. Both Classic and Pro Series are designed to provide resistance to insects and termites, making them suitable for outdoor applications.
14.Is ANNAIS Deck slip resistant?
Yes. Both Classic and Pro Series feature slip-resistant surfaces designed for outdoor use.
15.Do I need edge trim?
Edge trim is optional but recommended. It covers the exposed ends of the hollow decking boards and stainless steel frame, creating a cleaner and more finished appearance while providing additional protection.
16. How do I install the edge trim?
You can install the edge trim in two ways:
Screw Installation – Use a hand drill with the supplied cobalt twist drill bit and screws.
Construction Adhesive
– Use suitable construction adhesive. Adhesive is not included and needs to be purchased separately.
17. Can I order directly from the website?
Yes. If our standard sizes and configurations fit your project, you can select the required products and quantities and order directly through our website.
For custom sizes, special heights, or customized layouts, please contact us for a tailored solution.
Livraison
Vers quels pays expédiez-vous ?
Nous livrons partout dans le monde.
Combien de temps prend la livraison ?
La production prend généralement de 7 à 15 jours selon la quantité commandée. Le délai de livraison varie en fonction de la destination et du mode d'expédition.
Puis-je suivre ma commande ?
Oui. Les informations de suivi vous seront transmises une fois votre commande expédiée.
Faites-vous la livraison à domicile ?
La livraison à domicile est peut-être disponible.
5. How does the decking perform in rain and moisture?
Both Classic and Pro Series are designed for outdoor use and provide resistance to moisture, insects, and termites.
The Pro Series features a 360° co-extruded protective layer for enhanced moisture, weather, and surface protection.
6. How does ANNAIS Deck perform in extreme weather?
ANNAIS Deck is designed for outdoor environments and offers good resistance to weather exposure.
For areas with strong sunlight or high temperatures, we recommend choosing a lighter decking color to help reduce surface heat.
7. Will the decking get hot in the sun?
No. Our decking is designed with a specially treated surface that helps reduce excessive heat buildup, so it does not become excessively hot even after prolonged exposure to sunlight.
For hotter climates, we recommend choosing a
lighter decking color, which can provide a more comfortable surface feel under direct sunlight.
8. Can ANNAIS Deck be used in coastal areas?
Yes. The 304 stainless steel frame provides good corrosion resistance and is suitable for many outdoor environments, including coastal applications.
9. What happens if one decking panel is damaged?
No. Thanks to the modular design, individual decking panels can be removed and replaced without replacing the entire deck.
Commandes
Puis-je commander des échantillons ?
Oui. Des échantillons sont disponibles pour vous aider à évaluer le produit avant de passer une commande en gros.
Comment puis-je contacter votre équipe ?
Vous pouvez nous contacter par e-mail, WhatsApp ou via le formulaire de contact de notre site web. Nous répondons généralement dans un délai d'un jour ouvrable.
3. How do you ship ANNAIS Deck?
We ship our products by ocean freight.
You can choose to collect your order from a port near your destination, or choose
DDP door-to-door delivery, depending on the destination.
4. Can you ship directly to my address?
Yes. We can arrange delivery directly to your address in supported destinations.
We also offer
DDP (Delivered Duty Paid) door-to-door delivery, including customs clearance and applicable duties and taxes.
5. Does the delivery include unloading?
Yes. For DDP door-to-door delivery, unloading service is included.
6. Is shipping included in the price?
For standard products, please check the shipping information displayed on the product page.
For custom projects or destinations requiring special shipping arrangements, please contact us for a shipping quote.
7. Can I delay my shipment?
Yes. If you are not ready to receive your deck, please contact us before shipment and let us know your preferred delivery time.
8. Can I return my ANNAIS Deck?
Returns are handled according to our Return Policy.
Standard products may be eligible for return according to the policy.
Custom-made products, including special sizes, heights, or customized configurations, are not eligible for return.
9. What if my order arrives damaged?
Please inspect the package and products carefully upon delivery.
If you notice any damage, please take photos or videos and contact us as soon as possible. We will review the situation and provide an appropriate solution.
10. Will I receive tracking information?
Yes. Once your order is shipped, we will provide the available shipping and tracking information so you can follow the progress of your delivery.