Política de reembolso

Returns & Refunds Policy

1. No-Return Policy

Due to the nature of our modular decking products, which are large, project-specific, and may be configured according to the customer’s requirements, all orders are final and are not eligible for return or refund due to change of mind, incorrect measurements, personal preference, or other reasons unrelated to product defects, except where otherwise required by applicable law.

2. Before Placing an Order

Before placing an order, customers are responsible for confirming the required decking area, dimensions, color, configuration, accessories, and other order details.

If you are unsure about your measurements or product configuration, please contact us before placing your order. Our team can assist with your project requirements.

3. Order Cancellation

Once an order has entered production, been prepared for shipment, or shipped, it cannot be cancelled.

For cancellation requests submitted before production begins, please contact us as soon as possible. We will review the request based on the current status of your order. Any approved cancellation may be subject to costs already incurred.

4. Damaged or Defective Products

Please inspect your order as soon as it is delivered. If you receive a product that is damaged, defective, or different from what you ordered, please contact us at wen@anicedecor.com within 7 days of delivery.

Please provide:

Your order number
Photos or videos showing the issue
Photos of the packaging and shipping condition
A description of the problem

We will review the issue and, where appropriate, provide replacement parts, replacement products, or another suitable solution.

5. Incorrect Measurements or Customer-Selected Specifications

Customers are responsible for confirming their project measurements and selected product specifications before placing an order.

Returns or refunds will not be accepted due to:

Incorrect measurements provided by the customer
Changes to the project after ordering
Incorrect color or configuration selected by the customer
Change of mind
Personal preference
Failure to confirm site conditions before ordering

6. Shipping Damage

If your shipment arrives visibly damaged, please take photos or videos of the packaging and products before installation and contact us as soon as possible.

We will review the damage and work with you to determine an appropriate solution.

7. Installation of Damaged Products

Please do not install, modify, or dispose of products that appear to be damaged or defective before contacting us. Installation or modification may affect our ability to assess the cause of the issue.

8. Refunds

Because our modular decking systems are project-specific products, refunds are generally not available once an order has been confirmed and entered into production or shipment.

If a refund is approved due to a verified product defect or another issue covered by this policy, the refund will be processed to the original payment method after the resolution has been confirmed.