Häufig gestellte Fragen (FAQ)

Produkt

Unsere Terrassendielen bestehen aus hochwertigem WPC (Wood Plastic Composite) in Kombination mit einem robusten Edelstahlrahmen und bieten hervorragende Festigkeit, Witterungsbeständigkeit und langjährige Leistung.

Ja. Unser modulares Terrassensystem ist für die DIY-Installation konzipiert. Es ist kein professioneller Installateur oder kompliziertes Werkzeug erforderlich.

Ja. Die verstellbaren Stützfüße ermöglichen es, die Terrasse auf unebenen Oberflächen wie Beton, Gras, Kies oder bestehenden Terrassen auszurichten.

Die meisten Wohnbauprojekte können, abhängig vom Installationsbereich, in nur wenigen Stunden abgeschlossen werden.

Ja. Dank der modularen Bauweise können die Paneele jederzeit demontiert und wieder installiert werden.

Modulare Terrassendielen lassen sich schneller verlegen, erfordern weniger Arbeitsaufwand, passen sich unebenem Gelände an und bieten eine sauberere, flexiblere Lösung mit minimalem Wartungsaufwand.

Ja. Die Dielen sind wasserdicht, feuchtigkeitsbeständig und für den Außenbereich konzipiert.

Sehr wenig. Reinigen Sie die Oberfläche bei Bedarf einfach mit Wasser oder einem milden Reinigungsmittel.

Yes. If you require a special deck height, we can provide a customized solution based on your project requirements.

Yes. ANNAIS Deck is designed as a freestanding modular decking system and is not permanently fixed to the ground in standard applications.

Yes. The modular design allows ANNAIS Deck to be disassembled, moved, or reconfigured when needed.

Yes. If our standard module sizes do not fit your space, we can provide customized sizes and layout solutions based on your project.

Yes. Both Classic and Pro Series are designed to provide resistance to insects and termites, making them suitable for outdoor applications.

Yes. Both Classic and Pro Series feature slip-resistant surfaces designed for outdoor use.

Edge trim is optional but recommended. It covers the exposed ends of the hollow decking boards and stainless steel frame, creating a cleaner and more finished appearance while providing additional protection.

You can install the edge trim in two ways:

Screw Installation – Use a hand drill with the supplied cobalt twist drill bit and screws.

Construction Adhesive

– Use suitable construction adhesive. Adhesive is not included and needs to be purchased separately.

Yes. If our standard sizes and configurations fit your project, you can select the required products and quantities and order directly through our website.

For custom sizes, special heights, or customized layouts, please contact us for a tailored solution.

Versand

Wir bieten weltweiten Versand an.

Die Produktion dauert in der Regel 7–15 Tage, abhängig von der Bestellmenge. Die Lieferzeit variiert je nach Bestimmungsort und Versandart.

Ja. Die Sendungsverfolgungsinformationen werden Ihnen zugesandt, sobald Ihre Bestellung versandt wurde.

Haus-zu-Haus-Lieferung ist möglicherweise verfügbar.

Both Classic and Pro Series are designed for outdoor use and provide resistance to moisture, insects, and termites.

The Pro Series features a 360° co-extruded protective layer for enhanced moisture, weather, and surface protection.

ANNAIS Deck is designed for outdoor environments and offers good resistance to weather exposure.

For areas with strong sunlight or high temperatures, we recommend choosing a lighter decking color to help reduce surface heat.

No. Our decking is designed with a specially treated surface that helps reduce excessive heat buildup, so it does not become excessively hot even after prolonged exposure to sunlight.

For hotter climates, we recommend choosing a

lighter decking color, which can provide a more comfortable surface feel under direct sunlight.

Yes. The 304 stainless steel frame provides good corrosion resistance and is suitable for many outdoor environments, including coastal applications.

No. Thanks to the modular design, individual decking panels can be removed and replaced without replacing the entire deck.

Bestellungen

Ja. Musterbestellungen sind verfügbar, um Ihnen zu helfen, das Produkt zu bewerten, bevor Sie eine Großbestellung aufgeben.

Sie können uns per E-Mail, WhatsApp oder über das Kontaktformular auf unserer Website erreichen. Wir antworten in der Regel innerhalb eines Werktages.

We ship our products by ocean freight.

You can choose to collect your order from a port near your destination, or choose

DDP door-to-door delivery, depending on the destination.

Yes. We can arrange delivery directly to your address in supported destinations.

We also offer

DDP (Delivered Duty Paid) door-to-door delivery, including customs clearance and applicable duties and taxes.

Yes. For DDP door-to-door delivery, unloading service is included.

For standard products, please check the shipping information displayed on the product page.
For custom projects or destinations requiring special shipping arrangements, please contact us for a shipping quote.

Yes. If you are not ready to receive your deck, please contact us before shipment and let us know your preferred delivery time.

Returns are handled according to our Return Policy.
Standard products may be eligible for return according to the policy.
Custom-made products, including special sizes, heights, or customized configurations, are not eligible for return.

Please inspect the package and products carefully upon delivery.
If you notice any damage, please take photos or videos and contact us as soon as possible. We will review the situation and provide an appropriate solution.