FAQ

Bessere Außenbereiche schaffen
durch intelligente modulare Gestaltung

Annais ist spezialisiert auf hochwertige modulare Outdoor-Dielensysteme,
die innovatives Design, langlebige Materialien und mühelose Installation vereinen.

Produkt

Woraus besteht Ihre modulare Terrasse?

Unsere Terrassendielen bestehen aus hochwertigem WPC (Wood Plastic Composite) in Kombination mit einem robusten Edelstahlrahmen und bieten hervorragende Festigkeit, Witterungsbeständigkeit und langjährige Leistung.

Kann ich es selbst installieren?

Ja. Unser modulares Terrassensystem ist für die DIY-Installation konzipiert. Es ist kein professioneller Installateur oder kompliziertes Werkzeug erforderlich.

Kann es auf unebenem Gelände installiert werden?

Ja. Die verstellbaren Stützfüße ermöglichen es, die Terrasse auf unebenen Oberflächen wie Beton, Gras, Kies oder bestehenden Terrassen auszurichten.

Wie lange dauert die Installation?

Die meisten Wohnbauprojekte können, abhängig vom Installationsbereich, in nur wenigen Stunden abgeschlossen werden.

Kann die Terrassendielung entfernt und wiederverwendet werden?

Ja. Dank der modularen Bauweise können die Paneele jederzeit demontiert und wieder installiert werden.

Warum eine modulare Terrasse anstelle einer herkömmlichen Terrasse wählen?

Modulare Terrassendielen lassen sich schneller verlegen, erfordern weniger Arbeitsaufwand, passen sich unebenem Gelände an und bieten eine sauberere, flexiblere Lösung mit minimalem Wartungsaufwand.

Ist es wasserdicht?

Ja. Die Dielen sind wasserdicht, feuchtigkeitsbeständig und für den Außenbereich konzipiert.

Ist es wartungsintensiv?

Sehr wenig. Reinigen Sie die Oberfläche bei Bedarf einfach mit Wasser oder einem milden Reinigungsmittel.

9. Can I customize the deck height?

Yes. If you require a special deck height, we can provide a customized solution based on your project requirements.

10. Is ANNAIS Deck a freestanding deck?

Yes. ANNAIS Deck is designed as a freestanding modular decking system and is not permanently fixed to the ground in standard applications.

11. Can I move the deck after installation?

Yes. The modular design allows ANNAIS Deck to be disassembled, moved, or reconfigured when needed.

12. Can I customize the deck size or layout?

Yes. If our standard module sizes do not fit your space, we can provide customized sizes and layout solutions based on your project.

13. Is ANNAIS Deck resistant to insects and termites?

Yes. Both Classic and Pro Series are designed to provide resistance to insects and termites, making them suitable for outdoor applications.

14.Is ANNAIS Deck slip resistant?

Yes. Both Classic and Pro Series feature slip-resistant surfaces designed for outdoor use.

15.Do I need edge trim?

Edge trim is optional but recommended. It covers the exposed ends of the hollow decking boards and stainless steel frame, creating a cleaner and more finished appearance while providing additional protection.

16. How do I install the edge trim?

You can install the edge trim in two ways:

Screw Installation – Use a hand drill with the supplied cobalt twist drill bit and screws.

Construction Adhesive

– Use suitable construction adhesive. Adhesive is not included and needs to be purchased separately.

17. Can I order directly from the website?

Yes. If our standard sizes and configurations fit your project, you can select the required products and quantities and order directly through our website.

For custom sizes, special heights, or customized layouts, please contact us for a tailored solution.

Versand

In welche Länder versenden Sie?

Wir bieten weltweiten Versand an.

Wie lange dauert der Versand?

Die Produktion dauert in der Regel 7–15 Tage, abhängig von der Bestellmenge. Die Lieferzeit variiert je nach Bestimmungsort und Versandart.

Kann ich meine Bestellung verfolgen?

Ja. Die Sendungsverfolgungsinformationen werden Ihnen zugesandt, sobald Ihre Bestellung versandt wurde.

Bieten Sie die Lieferung von Tür zu Tür an?

Haus-zu-Haus-Lieferung ist möglicherweise verfügbar.

5. How does the decking perform in rain and moisture?

Both Classic and Pro Series are designed for outdoor use and provide resistance to moisture, insects, and termites.

The Pro Series features a 360° co-extruded protective layer for enhanced moisture, weather, and surface protection.

6. How does ANNAIS Deck perform in extreme weather?

ANNAIS Deck is designed for outdoor environments and offers good resistance to weather exposure.

For areas with strong sunlight or high temperatures, we recommend choosing a lighter decking color to help reduce surface heat.

7. Will the decking get hot in the sun?

No. Our decking is designed with a specially treated surface that helps reduce excessive heat buildup, so it does not become excessively hot even after prolonged exposure to sunlight.

For hotter climates, we recommend choosing a

lighter decking color, which can provide a more comfortable surface feel under direct sunlight.

8. Can ANNAIS Deck be used in coastal areas?

Yes. The 304 stainless steel frame provides good corrosion resistance and is suitable for many outdoor environments, including coastal applications.

9. What happens if one decking panel is damaged?

No. Thanks to the modular design, individual decking panels can be removed and replaced without replacing the entire deck.

Bestellungen

Kann ich Muster bestellen?

Ja. Musterbestellungen sind verfügbar, um Ihnen zu helfen, das Produkt zu bewerten, bevor Sie eine Großbestellung aufgeben.

Wie kann ich Ihr Team kontaktieren?

Sie können uns per E-Mail, WhatsApp oder über das Kontaktformular auf unserer Website erreichen. Wir antworten in der Regel innerhalb eines Werktages.

3. How do you ship ANNAIS Deck?

We ship our products by ocean freight.

You can choose to collect your order from a port near your destination, or choose

DDP door-to-door delivery, depending on the destination.

4. Can you ship directly to my address?

Yes. We can arrange delivery directly to your address in supported destinations.

We also offer

DDP (Delivered Duty Paid) door-to-door delivery, including customs clearance and applicable duties and taxes.

5. Does the delivery include unloading?

Yes. For DDP door-to-door delivery, unloading service is included.

6. Is shipping included in the price?

For standard products, please check the shipping information displayed on the product page.
For custom projects or destinations requiring special shipping arrangements, please contact us for a shipping quote.

7. Can I delay my shipment?

Yes. If you are not ready to receive your deck, please contact us before shipment and let us know your preferred delivery time.

8. Can I return my ANNAIS Deck?

Returns are handled according to our Return Policy.
Standard products may be eligible for return according to the policy.
Custom-made products, including special sizes, heights, or customized configurations, are not eligible for return.

9. What if my order arrives damaged?

Please inspect the package and products carefully upon delivery.
If you notice any damage, please take photos or videos and contact us as soon as possible. We will review the situation and provide an appropriate solution.

10. Will I receive tracking information?

Yes. Once your order is shipped, we will provide the available shipping and tracking information so you can follow the progress of your delivery.